Fortaleza / CE
Av. Santos Dumont, 2828 - 4º Andar
Sala 403 (parte), Bairro Aldeota
Recife / PE
Av. Bernardo Vieira de Melo, 3462
Empresarial VEMA - 6º andar
Piedade – Jaboatão dos Guararapes
Itajaí / SC
Av. Vereador Abraão João Francisco (Contorno Sul)
2600, 3º andar - Dom Bosco
Clarify your most frequently asked questions
How can I know the location of my container?
Cargo tracking is done over at Portal Cabotagem.
We have a tutorial video (in Portuguese) explaining how it works:
Can anyone do business with Aliança?
Yes! With a valid registration as a legal entity (such as a CNPJ in Brazil) and proper invoicing, you’re set – we’ll help you with the rest. :)
What is cabotage?
Cabotage is coastal shipping – shipping cargo between ports in the same country.
At Aliança, we go far beyond the port and move cargo from door to door, all over Brazil.
How do I request a quotation?
If this is your first contact with us, just fill out the form at the top of this webpage.
Customers can access Portal Cabotagem. There, it is possible to request quotations, track cargo, find information in real time and much more,
quickly and easily.
How can we develop a customized solution?
We have several qualified professionals with many years of market knowledge and a combined count of thousands of clients served.
In addition to understanding the logistics chain involved in your business from end to end, they are able to propose adjustments, additional services, improvements to security and cost reduction. serviços, mais segurança e reduzir custos.
We love visiting our customers and finding solutions side by side
Together, we gain full understanding of the logistics chain of your business from end to end, spotting where to make improvements, add services, improve security and reduce costs.
We love making visits and being a part of the daily lives of our customers.
What documents do I need to send to arrange transportation?
3 documentos are required:
- Commercial invoices in PDF and XML formats;
- Supplementary shipping note (Guia Auxiliar de Embarque, GAE);
- VGM (Verified Gross Mass) statement.
All XML and/or NOTFIS files must be sent to the following e-mail address: firstname.lastname@example.org, referencing Aliança Navegação e Logística Ltda in the <transportar> and/or < autXML > tags up to two hours before loading; please also include in the notes field of the invoices (NF-e/CT-e) the Container, Booking and Seal numbers.
The supplementary shipping note (Guia Auxiliar de Embarque, GAE) consists of a summary of commercial invoices per container, which is necessary for providing adequate documentation. If you have never done this before, we can send you a model that is easy to fill out.
The VGM (Verified Gross Mass) statement must be issued before the deadline over the following link: htts://www.alianca.com.br/alianca/pt/alianca/product_services_alianca/vgm_verified_gross_mass_alianca/index.html
What’s the difference between requesting online quotations and bookings?
Requesting an online quotation means estimating transportation costs, according to the kind of cargo, as well as its origin and destination.
In such a quotation, it is possible to verify in detail all applicable costs, depending on the specific service involved, as well as the schedule of available vessels.
On the other hand, bookings are made after a valid quotation has been issued, at which point the cargo transport will be effectively reserved.
With the reservation confirmed, our agents will proceed with your shipment, moving forward with documentation clearance and pick-up scheduling.
How do I schedule a pick-up? How far in advance should I schedule?
Pick-ups must be scheduled at least 48 hours ahead of schedule through Portal Cabotagem or by an e-mail message addressed to our Customer Service team.
The pick-up can only be performed at least 48 hours before the vessel’s time of arrival.
When will I receive confirmation of my booking?
Booking confirmations are only sent after pick-ups are scheduled in our system.
How are deliveries performed at the destination?
Deliveries must be scheduled through Portal Cabotagem or by an e-mail message addressed to our Customer Service team containing the following information:
- Cargo Identifiers (Container, Booking or Invoices).
The deadline for this schedule is of at least 48 hours before the vessel is moored in the destination port.
Trust and credibility
In compliance with industry regulations and compliance guidelines, Aliança Navegação e Logística is a global and integrated company whose operation is regulated by a set of laws and standards.
Complying with all these regulations is a priority for us. Accordingly, we operate a compliance management system.
Contact us here here if you need legal information and other documentation such as certificates.
Complaints about any law violations in Brazil can be forwarded anonymously to Aliança through the following address: email@example.com .